Refund Policy

If you need to cancel or change an event decor rental, hamper order, event planning booking or cleaning appointment, contact us as soon as possible at jeyjeynelson7@gmail.com or 07366 505875. How much notice you give affects what we're able to refund - see below.

Our cancellation & refund terms

Cancellations made more than 14 days before your event or appointment receive a full refund of any deposit or payment, minus any costs we've already committed on your behalf. Cancellations within 14 days may only be partially refundable, as we hold your dates and prepare stock or plans specifically for you. If we have to cancel or can't fulfil a booking, we'll offer a full refund or a suitable alternative date. Hampers and made-to-order items can't be cancelled once preparation or dispatch has begun.